Privacy Policy

Website Privacy Protection Statement

At Crann Darach Properties, we stress the importance of privacy and are committed to earning your trust by adopting high standards for the protection of your personal information.

This policy applies to our website (https://cranndarach.com) and outlines:

the type of personal information we collect and receive,
the circumstances in which we collect or receive personal information,
our policies and procedures for its use and storage,
circumstances in which we may share certain types of personal information,
and the procedures you can follow if you have questions or requests regarding your data.

We do not control and are not responsible for the privacy practices of third parties linked from this website. Please check directly with them, as their policies and terms govern how they handle your personal information.

In this policy, ‘personal information’ or ‘personally identifiable information’ means any information that can identify you as an individual — such as your name, address, email address, or phone number — and that is not otherwise publicly available or work-related. It includes information you provide when you use our contact form, submit a booking inquiry, or make a payment. Anonymous, aggregated, or statistical data that cannot identify you is not considered personal information under this policy.

We give you the opportunity to correct, update, or delete your personal information and to unsubscribe from communications. You are responsible for ensuring that the information you provide is accurate and current.

How You May Provide Us With Personal Information on Our Website

You may provide us personal information by:

Submitting an inquiry via our contact form.
Communicating with us regarding a booking or specific service.
Making a payment via Stripe, our secure third-party payment processor.
Registering or entering details via any online forms or special offers.

We explain below what information is typically collected in each case, why we collect it, and how it is stored or processed.

Contacting Us or Making a Booking

When you submit a form or make a booking request, we may collect information such as your name, email address, phone number, and details about your stay. This is used only to respond to your request and coordinate your booking. This data is not stored on our website server.

Payment Processing

We use Stripe to securely process payments. You will be directed to Stripe’s platform to complete your transaction. We do not store or access any payment or card details.

Stripe’s own privacy policy governs how your data is used when making a payment. You can view Stripe’s policy here: https://stripe.com/privacy

By Visiting Our Website

When you visit our website, we do not collect any personally identifiable information unless you submit it voluntarily.

We may log limited technical data (such as IP address, browser type, and pages visited) solely to ensure the site functions correctly and to protect against security threats. This data is anonymised and aggregated.

Why We Collect Personal Information

We collect and process your data in order to:

Respond to booking inquiries or service requests.
Process payments for bookings or services.
Communicate with you about your booking or property information.
Comply with legal and regulatory requirements.
Improve the operation and performance of our website.

Why We Disclose Personal Information

We may disclose personal information in the following limited cases:

To trusted third-party providers such as Stripe for payment processing.
To service partners involved in providing accommodations or customer support.
To comply with legal obligations or when required to do so by law or court order.
If reasonably necessary to protect our property, guests, or the public.

We do not sell, rent, or trade your personal information.

Principles

We do not collect, use, or share your personal information without your knowledge and consent, except as required by law.
We take reasonable steps to safeguard your information from unauthorised access, disclosure, or misuse.
We ensure that third parties handling your data on our behalf are GDPR-compliant.
You have the right to access, correct, update, or delete your personal information at any time.

Your Rights Under GDPR

As an EU resident, you have the right to:

Access the personal data we hold about you.
Correct or update your personal data.
Request erasure of your data (“right to be forgotten”).
Withdraw consent for communications or processing.
Lodge a complaint with your national data protection authority.

To exercise any of these rights, please contact us at bookings@cranndarach.com. Please include “Privacy Request” in the subject line and sufficient details so we can verify your identity and respond appropriately.